Terms of service
Please read these before using UnlockAir.
Who we are
UnlockAir is operated from 6016 E Brainerd Rd, Chattanooga, TN 37421, United States. Call or text (423) 598-2571, or email support@unlockair.com.
What we do
We submit carrier unlock requests and device information lookups to mobile networks and their authorised partners on your behalf. We are not affiliated with Apple, Samsung, AT&T, T-Mobile, Verizon, Tracfone or any other manufacturer or carrier.
What you promise us
By placing an order you confirm that:
- You own the device, or have the owner's permission to unlock it
- The device is not reported lost or stolen
- Any instalment plan or contract on the device has been paid off
- You are at least 18 years old
We may refuse or cancel any order we believe involves a lost, stolen or unpaid device, and we may report it to our supplier network.
Accounts and balance
Credit added to your account is used to pay for services on this site. The minimum top-up is shown on the Add Credit page. Credit does not expire.
You are responsible for keeping your password safe and for anything done using your account.
Orders, delivery and refunds
Delivery times shown are estimates provided by the network, not guarantees. An order running longer than its estimate is not by itself a reason for a refund.
Refunds are covered in full on our Refund policy page, which forms part of these terms. In short: cancel free before an order is sent, no cancellation once it is with the network, and automatic refund if the network cannot deliver.
Results
Unlock results and device information come from the networks and their databases. We pass on what they tell us. We cannot guarantee that a network's records are complete or correct, and we are not responsible for decisions you make based on them.
Chargebacks
If you have a problem with an order, contact us first — most things are sorted out the same day. Unlocks are recorded in the carrier's database and can be reversed. If a chargeback is filed on a completed order, we may request reversal of the unlock, close the account, and report the order details to our supplier network.
What we are not responsible for
We are not liable for loss of data, loss of profit, or any indirect loss arising from use of this service. Our total liability for any order is limited to the amount you paid for that order.
Acceptable use
You may not use this service to unlock devices you do not own, to process devices reported lost or stolen, or to break any law that applies to you.
Changes
We may update these terms. The version published when you place an order is the one that applies to that order.
Governing law
These terms are governed by the laws of the State of Tennessee, United States.
Last updated: September 25, 2026